Customer Survey | Thanks for your input!

1. How did you place your order?	Telephone	Fax	Standing Order	Online
2. If you ordered online, how would you rate the process (with 5 being simple and thorough and 1 being difficult to navigate and poorly designed)?	5	4	3	2	1
Please comment on any changes you would like to see.

3. If you ordered by phone, how would you rate (with 5 being excellent and 1 being poor) the ordering process for this order (eg. if you ordered by phone was the customer rep. professional, or if you ordered online, was the site easy to use?)	5	4	3	2	1
4. If you called by phone, did the CSR know your name?	Yes	No	N/A
5. Did the CSR give you their name?	Yes	No
6. Did the CSR give you a tracking number?	Yes	No
7. Was your delivery made in the time promised?	Yes	No
8. Did the delivery meet your expectations?	Yes	No
9. In what way could the service have been better?

10. Does your company use any of the other following services?	Overnight Courier and Delivery	Warehousing	International Mail	Fullfillment
11. Have you ever visited www.sdsexpress.com	Yes	No

12. If so, what did you think about it, and how could it be improved?

SDS Global Logistics, Inc. • 52-09 31st Place • Long Island City, NY • 11101 • (718) 784-5586 • 1-888-737-3977
© Copyright 2005 SDS Global Logistics, Inc. All Rights Reserved. Site built and maintained by: Parker Web Developers